Frequently asked questions


Do I need to see my GP first?

Most private health insurers require a referral from a GP or consultant prior to paying out on a claim.

However, if you are not using private health insurance to pay for your assessment and treatment, you do not need to visit your GP.

On assessment, your physiotherapist may advise a GP visit if indicated. They will explain to you why this might be required.


Are you recruiting physiotherapists?

If you are an experienced physiotherapist (preferable with UK community, neurology experience) we would be interested in hearing from you. We offer flexible self employed arrangements.

Please send your CV to

You must be registered with the HPC (please include your registration number) and CSP to be considered.


Will you contact my GP?

We will only contact your GP if you are happy for us to do so.

Sometimes it is useful for us to find out more about your medical history or request that your GP conduct some tests. We will talk to you about this before we contact your GP.

It is recognised good practice for physiotherapists to provide information to your GP as to your progress, usually on discharge from our care. We will only do this if you agree. We will also provide you with a copy of these letters should you wish.


Will you speak to my family?

Only if you agree to us doing so. Sometimes family request that we provide progress reports - we will only do this if you are happy for us to do so. We will discuss with you what information we will provide.


Can you provide other therapies such as occupational therapy and speech therapy?

At present we are a physiotherapy only service although we can provide referral to other therapy services as required.


Won't the NHS provide this service?

The NHS provides community physiotherapy services throughout England and the UK. All these services provide different levels of service with differing waiting times. The advantage of being seen by the Physiotherapy @ home team is our ability to respond quickly and provide a patient centred service at a time that suits you for as long as you need it.


What records will be kept of my treatment?

Your treating physiotherapists will keep written documentation of your assessment and treatment in accordance with their Code of Professional Conduct. Any information you provide will be kept in strict confidence.


Are you registered with private health insurers?

The physiotherapists are registered with Pru Health and Aviva Health Insurance. Clients of HSA can also claim on our services. Unfortunately we are not at present registered with AXA PPP (they have not accepted additonal physiotherapist registrations for more than 3 years).   We are also no longer registered with BUPA as they have recently changed their policy on domiciliary services and will now only cover physiotherapy clinics. 

 Please ensure you check with your insurer before booking an appointment. Please note that some insureres will only cover private home visits if you are unable to attend a clinic so you should check with them before you book.